Fronius Solar Online Support (Fronius SOS) aids the installer in the repair or replacement of an inverter or its components. The installer can effortlessly launch the relevant process directly from the system location using a laptop, tablet or smartphone. Upon entering a valid serial number for the device in question, the installer is provided with specific information, such as the current status of the warranty. Whether the product is still under warranty or not is ascertained instantly.
With a single click the components to be replaced or the replacement/repair of the entire device are selected from the available service options, after which the installer simply submits the replacement order there and then. The advantages here are quick order processing times and lower costs. Satisfied customers due to maximum availability It is important that we can guarantee to always be there for our customers. Fronius sees satisfied customers as its ultimate goal. Fronius Solar Online Support is yet another means of taking customer satisfaction to the next level, explains Ernst Prötsch, head of technical support at Fronius International GmbH.
Thanks to Fronius Solar Online Support, Fronius can be reached 24 hours a day, seven days a week. There are no waiting times from having to call a hotline and orders are processed quickly and easily. Fronius customers based overseas in particular stand to benefit from no longer needing to call an international telephone number. Easy registration – easy replacement Installers can register with just their e-mail address and a personal password at sos.fronius.com and order the replacement of the device in question in just a few minutes. Even a cost estimate for the repair work can be ordered online. In certain cases the customer number1 may be needed to enable this feature.
The practical online tool will be launched in Germany and various EU countries such as Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovenia and Sweden from the end of April 2014. Fronius will gradually expand the coverage of Solar Online Support to include additional countries. One innovation after another A troubleshooting function is already being planned as the next innovative extension to the tool. Using the state code², it will aid the installer by specifying different possibilities for the cause of the fault and by providing support during the independent troubleshooting and repair of the device. Fronius Solar Online Support provides the installer with an additional method of contacting Fronius.
The technical support hotline remains available as usual. 1 Installers already registered with Fronius Partnerweb can use the same login credentials. ² Error display in numerical format on the inverter display.
