The exclusive agreement comprises the complete after-sales service for Europe and includes, besides the technical customer service in 5 languages, also tests, repairs and the complete warranty management. S-Energy receives, as a result of the cooperation, optimum support for installers as well as professional answering of questions from end consumers.
Already before the final signing of the agreement S-Energy could convince itself of the efficiency and capabilities of Suncycle during an extensive test- and pilot phase. A particular competence of Suncycle lies in the holistic support for industrial customers. In that connection, modular service building blocks are offered with which the companys own customer service can be quickly and effectively reinforced.
On the basis of the positive experiences gained during the cooperation in the European market the companies has already started to discuss about the extension of the services to Asia and America.
Dr. Mischa Paterna emphasised after the signing, S-Energys clients benefit from Suncycles broad and long-standing experience in the industrial after-sales and from our specialised technical knowledge. All needed competencies, from a single repair project till the fully integrated management of warranty claims, can be offered from a single source.
Sung-Min Hong, S-Energys CEO, adds, By means of the cooperation with Suncycle we obtain a professional service structure for our European clients and can cope with cultural and language challenges in an optimum manner.
