It involves a technical training programme that allows PV installers to service Fronius inverters themselves. Fronius is the only manufacturer that allows installers to service Fronius inverters themselves on site.
"It is important for us to be the quality leader in every way. The Fronius Service Partner programme enables us to provide our installers with excellent training, which makes them the best on the market", says Bernhard Kolouch, head of marketing.
Great advantages for installers
After the PV installers have completed their training, they are able to service inverters easily and even faster with the Fronius Service Box. Fronius TechSupport engineers provide the Fronius Service Partner with professional support. In addition, the installer does not have to wait for an inverter manufacturer to send a replacement device.
The Fronius Service Partner can also count on support from the service, marketing and sales departments, for example through the comprehensive Fronius Partnerweb information platform. By offering its customers a level of after-sales service that is unique to the inverter market, the Fronius Service Partner sets itself apart from the competition. Developing and supporting specialist fitters Installers can only replace a PC board on an open device after they have completed the Fronius Service Partner training.
"An electrical qualification is required before an installer is allowed to replace a PC board. The device must be opened when the board is replaced. This requires specific skills that are taught on our training courses. It is therefore our aim to develop and support our specialist fitters", explains Klaus Kramler, head of sales marketing at Fronius International GmbH.
The Fronius Service Partner programme: simple registration and the best training
Register for the Fronius Service Partner training programme on the Fronius home page or contact Fronius directly. Depending on the country and device, training takes place over one or more days. Once the training has been completed, the highly trained Fronius Service Partner is entitled to purchase a Service Box and set to work.
Additional support from Fronius TechSupport Expertise and availability are at the core of Fronius TechSupport, which also supports the Fronius Service Partners. The FSP and Fronius TechSupport jointly define the best measures and deal with every problem in the most appropriate way. Intensive exchange of views and networking activities Visits to the Fronius production and logistics site in Sattledt and sociable networking activities, such as regular Fronius Service Partner meetings, encourage communication. An intensive exchange of views and transfer of knowledge take place among the installers themselves and with Fronius employees.
