Samil Power Co., Ltd., manufacturer of micro, string and central inverter offers its customers a global Support Center for all technical requests in the future. It is a further matter and an important brick in the consequent growth to Samil global Service Concept.
By using local phone numbers customers can reach their right contact person during local business hours. Here, it is secure that customer always talk to native speaker for that reason an easy conversation is guaranteed as well as fast and targeted handling of customer requests. Employees of the Support Center act as a gateway; they have direct contact to Samil employees in Technic and R&D consequential availability of fast solution processes and short reaction periods. System care of all customer activities a sustainable customer management completes the Service. The Launch date is on 5th August for Germany, the UK and Italy, Australia follows on 12th August, the Netherlands follows until middle of August, and additional countries are currently in preparation. In the future, the Support Center will be reachable under the following local phone numbers:
For Germany: 089 – 12140704
For the UK: 0118 – 4029490
For Italy: 02 – 60063040
For Australia: 02 – 85203242
The implementation will be done through the Customer Support Center in Berlin, affiliated company of the Sykes Enterprises, Incorporated. Sykes is global market leader in Customer Contact Management Solutions, has experiences for more than 30 years, is present with more than 80 Support Center in more than 23 countries globally and employs more than 46.000 staff.
Vice President Service & Sales Operations, Wolfgang Royer, We are extremely glad to offer to our customers such a global Support Center with a consistent and professional manner for all technical questions within the Service area. The launch of this global Support Center is a further matter and an important step in our consequent growth to a global Service Concept and it is always focused on our customer needs. We are extremely happy to work with Sykes Enterprises Inc., a worldwide leading expert for Customer Contact Management Solutions. The local presence of our service technician, a professional logistics and customer-oriented repair Center completes our Service, in order to react punctual and fast at place for all customer concerns.
